Returns & Refunds Policy

Customer Care

At WANTD, we want you to love what you wear.

As an independent apparel brand, we're committed to delivering quality products, competitive pricing, and a positive shopping experience.

Your satisfaction matters to us. If something isn't right with your order, or you believe your circumstances warrant special consideration, please contact our customer service team.

We're always happy to review your concerns and work toward a reasonable solution.

Returns & Exchanges

Our products are sourced and fulfilled through a network of international partners. To maintain competitive pricing while delivering quality apparel, we operate a limited returns and refunds policy.

All sales are final. We do not accept returns or exchanges for change of mind, incorrect size selection, personal preference, or items that match their advertised description.

We encourage customers to carefully review product descriptions, sizing guides, and colour selections before completing their purchase.

We understand that exceptions happen. Special circumstances may be considered on a case-by-case basis. Please contact our customer service team to discuss your situation.

Any discretionary exception is subject to approval and does not establish eligibility for future returns or exchanges.

Damaged, Defective or Incorrect Merchandise

If your order arrives damaged, defective, or incorrect, please contact our customer service team within 14 days of delivery whenever possible.

To help us resolve your concern quickly, please provide:

• Your order number

• A brief description of the issue

• Clear photographs showing the problem

Once reviewed, we will determine an appropriate resolution, which may include a replacement, exchange, store credit, or refund, as appropriate and subject to applicable law.

In most cases, returning defective or incorrect merchandise will not be necessary.

Approved Returns

In circumstances where an exception is approved, merchandise must generally be unworn, unwashed, unused, and in its original condition with tags attached.

Return instructions will be provided by our customer service team.

Customers may be responsible for return shipping costs on discretionary returns. Original shipping charges are generally non-refundable unless otherwise required by law.

Please do not return merchandise without prior authorization.

Please note, all approved returns and associated amounts credited will be issues as a store credit that may be used for future purchases through our website. 

Order Cancellations

Orders may begin processing shortly after purchase. Once an order has entered fulfillment, cancellation requests may not be possible.

Please contact customer service as soon as possible if you need assistance with an order.

Your Consumer Rights

Nothing in this policy limits or excludes your rights under applicable consumer protection laws.

The 14-day reporting period does not restrict any statutory remedies available after that period. Where applicable law provides additional cancellation, return, or refund rights, those rights take precedence over this policy.

Built for your daily rotation. Born. Worn. Wanted.